If you require further help with your product, please see our troubleshooting section.
Delivery on all orders
Delivery is £10 on each item sold to Mainland England & Wales business address. Standard deliveries are between 8.30am and 6pm Monday to Friday (excluding bank holidays and weekends)
Dated and Timed deliveries
We can arrange a delivery date to suit you – please call 0118 380 5302 to arrange a convenient time.
Special Delivery Charges
Due to their nature, you may incur additional delivery charges. In these circumstances, you will be advised at the time of ordering or when your order is confirmed.
For export enquiries please contact us on 0118 380 5302.
Standard collections are between 8.30 am and 6pm Monday to Friday (excluding bank holidays and weekends).
If you need to arrange a return please call us to obtain an RMA number on 0118 380 5302 or email: [email protected]
Goods are not supplied on a sale or return basis. Should an item need to be returned it must be returned in its original packaging and in an unused and re-saleable condition. You must notify us within 14 days of receipt of goods.
Once the goods have been used or kept beyond 14 days they cannot be returned as they have deemed to have been accepted by the customer.
You are responsible for the arrangement, insurance and cost of returning any goods to us.
There will be a 25% charge plus VAT for items returned unused within the first 14 days.
Bespoke orders cannot be returned.
You should contact us to obtain an RMA number before returning goods.
Returned Goods should be sent to our offices at 2a Achilles House, Calleva Park, Aldermaston, RG7 8RN.
Please see our terms and conditions page for full details
Please dispose of waste water down an appropriate waste water drain.
Yes, an additional years warranty is £75 plus VAT. Our Sales Team will contact you once your 12 months warranty is over to see if you wish to extend.
All Sinks come packed in custom made Mobile Sink boxes, Our Odyssey 2000 comes on a pallet.
You are able to buy Hygiene Packs and Fresh and Waste Water Containers.
Simply click the “Sign in/Register” link at the top right of any page. You will be directed to a registration page where you must enter the requested information and create a password.
Make sure to keep your email and password confidential, as they allow access to your account.
If you do not wish to create an account, you can use guest checkout to place an order.
Yes, if you call 0118 380 5302 between 09:00 – 17:00 Monday to Friday we will be able to take your order over the phone
Currently, we accept payment by credit/debit card and PayPal, through our website. We also accept card payments over the phone, and we can also email you an invoice and you can do a BACS transfer.
For enquiries, you can contact us at [email protected] and we will be happy to help. We use a secure payment processing service to guarantee the safety and security of your transactions. For your protection, the shop DOES NOT store your payment information on our servers.
Please give a call to check lead times or email us at [email protected], if unavailable we will always offer you an alternative.
Yes – you will be asked to fill in the additional required fields at the checkout page to receive an invoice.
Yes – but you must cancel before the product has been dispatched to you, if cancelled after you are in the receipt of the product. If you wish to cancel your purchase after you have received the product, we advise the goods are not supplied on a sale or return basis.
Should an item need to be returned it must be returned in its original packaging and in an unused and re-saleable condition within 14 days of receipt of goods.
Once the goods have been used or kept beyond 14 days they cannot be returned as they are deemed to have been accepted by the customer. There will be a collection charge and a 25% charge plus VAT for items returned and unused. You must notify us within 14 days. Bespoke orders cannot be returned, and only reusable parts will be offered any refund.
No, we do not offer an installation service, but our products come ready to use, so there is no need for installation.
When you place your order, you will receive an order confirmation email; when your order is shipped, you will receive a follow-up email from us to advise that your order has been dispatched, you will also receive the courier company’s website to track your order status.
For more questions regarding shipping or returns, please visit our delivery page.
We make every effort to respond to all inquiries within 1 to 3 business days.
The cardboard box containing our Mobile Sink Units are made from FSC certified paper, meaning it comes from responsibly managed forests, controlled sources, recycled materials, or a combination of these and can also be recycled. We are constantly seeking out new ways to improve our packaging, so if you have any recommendations, email us at [email protected]
We manufacture our Mobile Sinks in our Factory in Reading, Berkshire, UK.
Before storing the unit, all water must be drained to protect the unit from freezing. Remove all water from both the fresh and the wastewater containers. Place the freshwater container back into the unit with the freshwater pipe in the correct position in the water container.
The voltage is 220-240V in the UK. Your Odyssey Mobile Sink has been precisely engineered for use in which it was purchased. As voltage varies from country to country, please follow the guidance on usage in the guarantee section of your user manual.
We deliver to the UK. If you interested in purchasing our products and you are based outside of the UK please email us at [email protected] advising which country you require the product to be shipped, the model you are interested in and the quantity of mobile sink units you are looking to order.
International shipping costs are calculated based on the weight of the items in your order and will be confirmed at checkout for you.
We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country’s customs charges and threshold prior to ordering to avoid disappointment, as we are unfortunately unable to cover customs charges.
Depending on what stage your order is at we may be able to make some amendments.
Please contact us at [email protected]
Please note that we are not able to make certain amendments to your order, these include:
Changing the model of the item(s)
Adding item(s) to your order
Delivery times vary based on the item’s order and the location of delivery.
All transactions are processed in GBP
This depends on your delivery method – if you’re not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
If you’re unlucky enough to receive a faulty or incorrect item or you’re missing something from your order we’re really sorry for the error (it doesn’t happen very often, we promise!)
Please give us a call on 0118 380 5302 between 09:00 – 17:00 Monday to Friday or send us an Email: [email protected] or even live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
Discount codes cannot be used on products which are already discounted or on promotion (for example comes with a free gift).
If within 7 days of purchase, you find the same model advertised at a lower price we’ll refund the difference.
Just contact us on 0118 380 5302
Product must be the exact same model
Promise does not apply if your purchase is part of a bundle or bulk order
Refunds will be processed within 5 working days.
Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrated product.
The discount code will need to be entered in the basket, before you checkout.
Simply click on the blue ‘Gift Voucher Code’ link and enter the code in the box provided. As soon as you click ‘Apply,’ provided the order is eligible, the discount will then be applied to your order.
As our discount/promo codes vary so do the Terms and Conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and will have an expiry date.
You should be able to find the Terms and Conditions in the same place you found the code whether it be through an email or on our website or you can also check out the banner showing the discount on the website.