Simply click the “Sign in/Register” link at the top right of any page. You will be directed to a registration page where you must enter the requested information and create a password.

Make sure to keep your email and password confidential, as they allow access to your account.

If you do not wish to create an account, you can use guest checkout to place an order.

Yes, if you call 0118 380 5302 between 09:00 – 17:00 Monday to Friday we will be able to take your order over the phone

Currently, we accept payment by credit/debit card and PayPal, through our website. We also accept card payments over the phone, and we can also email you an invoice and you can do a BACS transfer.

For enquiries, you can contact us at sales@mobilesink.com and we will be happy to help. We use a secure payment processing service to guarantee the safety and security of your transactions. For your protection, the shop DOES NOT store your payment information on our servers.

Please give a call to check lead times or email us at info@mobilesink.com, if unavailable we will always offer you an alternative.

Next day delivery available on all sinks

Yes – a full VAT invoice is attached to your order confirmation

Yes – but you must cancel before the product has been dispatched to you, if cancelled after you are in the receipt of the product. If you wish to cancel your purchase after you have received the product, we advise the goods are not supplied on a sale or return basis.

Should an item need to be returned it must be returned in its original packaging and in an unused and re-saleable condition within 14 days of receipt of goods.

Once the goods have been used or kept beyond 14 days they cannot be returned as they are deemed to have been accepted by the customer. Items returned must be unused. You must notify us within 14 days. Bespoke orders cannot be returned, and only reusable parts will be offered any refund.

Next day delivery to the UK is free

No, we do not offer an installation service, but our products come ready to use, so there is no need for installation.

When you place your order, you will receive an order confirmation email; when your order is shipped, you will receive a follow-up email from us to advise that your order has been dispatched, you will also receive the courier company’s website to track your order status.

For more questions regarding shipping or returns, please visit our delivery page.

We make every effort to respond to all inquiries within 1 business day.

The cardboard box containing our Mobile Sink Units are made from FSC certified paper, meaning it comes from responsibly managed forests, controlled sources, recycled materials, or a combination of these and can also be recycled. We are constantly seeking out new ways to improve our packaging, so if you have any recommendations, email us at info@mobilesink.com

We manufacture our Mobile Sinks in our Factory in Reading, Berkshire, UK.

Before storing the unit, all water must be drained to protect the unit from freezing. Remove all water from both the fresh and the wastewater containers. Place the freshwater container back into the unit with the freshwater pipe in the correct position in the water container.

The voltage is 220-240V in the UK. Your Odyssey Mobile Sink has been precisely engineered for use in which it was purchased. As voltage varies from country to country, please follow the guidance on usage in the guarantee section of your user manual.

We deliver to Internationally.

International shipping costs are calculated based on the weight of the items in your order and will be confirmed at checkout for you.

Shipments are sent duty paid

Hygiene Packs only

Depending on what stage your order is at we may be able to make some amendments.

Please contact us at info@mobilesink.com

Please note that we are not able to make certain amendments to your order, these include:

Changing the model of the item(s)
Adding item(s) to your order

Let us know a soon as possible, by calling 0118 380 5302 between 09:00 – 17:00 Monday to Friday or email us at info@mobilesink.com

Delivery times vary based on the item’s order and the location of delivery.

PayPal
Bank Transfer
Visa
Mastercard
Maestro

All transactions are processed in GBP

Upon shipment of your order you will receive a link to a live tracking portal that enables you to track your shipment from door to door.

If you’re unlucky enough to receive a faulty or incorrect item or you’re missing something from your order we’re really sorry .

Please give us a call on 0118 380 5302 between 09:00 – 17:00 Monday to Friday or send us an Email: info@mobilesink.com  we will fix it for you, pronto and with the minimum fuss we promise!

Discount codes can be applied at the shopping cart

Discount codes cannot be used on products which are already discounted or on promotion (for example comes with a free gift).

If within 7 days of purchase, you find the same model advertised at a lower price we’ll refund the difference.

Just contact us on 0118 380 5302

Product must be the exact same model

Promise does not apply if your purchase is part of a bundle or bulk order

Refunds will be processed within 5 working days.

Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrated product.

The discount code will need to be entered in the basket, before you checkout.

Simply click on the blue ‘Gift Voucher Code’ link and enter the code in the box provided. As soon as you click ‘Apply,’ provided the order is eligible, the discount will then be applied to your order.

As our discount/promo codes vary so do the Terms and Conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and will have an expiry date.

You should be able to find the Terms and Conditions in the same place you found the code whether it be through an email or on our website or you can also check out the banner showing the discount on the website.