Due to recent changes and advancements, we are currently only able to service and inspect our Mobile Sink Units purchased from 2017 onwards.
All Mobile Sink Units should have a unique serial number which would confirm the date of purchase. Speak to a member of the team to identify the date of purchase. A small number of Mobile Sink Units have been discontinued and unfortunately, we are unable to offer this service for those models.
Our Odyssey portable hand wash basins are designed to be sturdy and hard wearing but every now and again you might want to give your portable hand wash basin a little TLC by getting it serviced. Prices start from £350.00 excl. VAT, and this includes free collection re-delivery to mainland UK postcodes (excluding Highlands & Islands).
Once, your Odyssey Mobile Sink unit is ready to be returned for a service it must have all water containers removed, boxed for collection, and clearly labelled with our full address details. Damage and dents to the case on return to us, due to insufficient and incorrect packaging cannot be rectified by the Mobile Sink Company Ltd. Our Customer Service Team will make sure you are sent packaging for the collection and will arrange a suitable collection date to suit your requirements. This is a standard collection via our logistical agents and will be between 8am – 6pm, Monday – Friday. Our goal is to keep our portable sinks units working and in the very best condition as we know they can then withstand years and years of use. We look to turn around all services within 21 working days or sooner where workloads allow. We will try our upmost to offer a Service / Repair on discontinued and Bespoke Products, but this may not be possible, and alternatives can be offered from time to time.
If you are simply looking for guidance or advice on setting up your Odyssey Mobile Sink Unit, we are more than happy to speak to you over the phone