Help & Support

FAQs

How does delivery work?

Free Delivery on all orders
We now offer Free Delivery on all orders to a Mainland England & Wales business address. Standard deliveries are between 8.30am and 6pm Monday to Friday (excluding bank holidays and weekends)

Dated and Timed deliveries
We can arrange a delivery date to suit you – please call 0330 088 3628 to arrange a convenient time.

Special Delivery Charges
Due to their nature, you may incur additional delivery charges. In these circumstances, you will be advised at the time of ordering or when your order is confirmed.

Export
For export enquiries please contact us on 0330 088 3628.

Collections
Standard collections are between 8.30 am and 6pm Monday to Friday (excluding bank holidays and weekends).

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How to Return a Product

If you need to arrange a return please call us 0330 088 3628 or email: admin@mobilesink.com

When contacting us to arrange a return we usually ask for the following information:

Are the goods still within the 30 Day money back Guarantee?

Are the goods still in the original packaging and in a resalable condition?

What address would you like the goods collected from?

Contact name and telephone number for collection.

What are the opening times for collection?

We are pleased to offer a 30 day money back guarantee and free returns service. If you are not completely satisfied with your purchase please contact us

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What is the best way to dispose of the used water?

Please dispose of waste water down an appropriate waste water drain.

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Can I extend the warranty?

Yes, an additional years warranty is £75 plus VAT.  Our Sales Team will contact you once your 12 months warranty is over to see if you wish to extend.

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How do the sinks come packaged?

All Sinks come packed in custom made Mobile Sink boxes, Our Odyssey 2000 comes on a pallet.

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Can I buy accessories after I have purchased a sink?

You are able to buy Hygiene Packs and Fresh and Waste Water Containers.

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