Privacy Policy

Mobile Sink is committed to ensuring that your privacy is protected. This privacy policy explains what sort of information we collect about you, how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information. It also sets out the procedures that we have in place to safeguard your privacy. By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy, any changes will be posted on this page without notification. Questions regarding this privacy policy should be directed to admin@mobilesink.com

What personally identifiable information do we collect about you?

We collect information on our website users in several ways, including through cookies, registration and emails sent to us via our website. Our information collection includes the following:

  • We require registering users of our website and owners registering their products online to provide us with a name, telephone number, email address (if they have one) and postal address. We may also ask for additional information to assist us with our development of new products.
  • If you purchase a product through our website we will require you to provide us with the above information plus your payment and delivery details.
  • If you send us email messages, you will automatically provide us with your electronic mail address, as well as any other personally identifiable information you include in the text of your message.
  • We collect and store from all visitors to our website, whether they actively provide us with information or merely browse our website, the internet protocol (IP) address of the computer they are using, the browser software they use and their operating system, the date and time they access our website, the internet address of the website from which they linked directly to our website. We use this type of information to track website usage, to measure the number of visitors to the different sections of our website and to help us make our website more useful.

What do we do with the information we collect?

We use personal information to provide you with the services and goods you have requested. Unless you have informed us that you do not wish to receive such information, we may periodically contact you about our products and services.

We may perform statistical analyses of user behaviour (for example, by analysing the website usage data gathered passively from all users) in order to measure relative consumer interest in the various areas of our website. These analyses assist us in our product development efforts.

With whom do we share the information we collect?

We may share personally identifiable information with companies who are acting as our agents (as long as they agree to use the information for the legitimate business purposes specified by Mobile Sink). Our agents include, for example, couriers who we use to deliver Mobile Sink products. We will also share personally identifiable information if you have given us permission to do so. Finally, we will share your personally identifiable information if required by law to do so, including in response to legal processes, such as a court order, or to comply with other local laws.

What opt out rights and rights to obtain details of the information we hold on you do you have?

Where you opt in to marketing communications, we may contact you using the address and email address that you have provided.

If you wish to opt out of being contacted by Mobile Sink or its agents about our products and services, you may either do so at the time you provide us with your contact details, or at any time by sending an email to admin@mobilesink.com, or writing to us at Mobile Sink Company, 1711 High Street, Knowle, Solihull, West Midlands, B93 0LN, stating that you do not wish to receive such communications.

We will provide users of our website with details of the contact information that we hold on them upon request within 30 days. To make such a request, send an email to admin@mobilesink.com or write to us at Mobile Sink Company, 1711 High Street, Knowle, Solihull, West Midlands, B93 0LN and include your full name and postal address.

If any of the information that you have provided to Mobile Sink changes, for example if you change your e-mail address, name or postal address, please let us know the correct details by an e-mail to admin@mobilesink.com.

What kind of security is used to protect your information?

All information about you that we store on our web server is in secure databases protected through a variety of technical access controls.

Secure online shopping at Mobilesink.com

All Mobile Sink website activity that incorporates your personal details is securely encrypted using [insert as defined] technology. This technology prevents you from inadvertently revealing personal information using an insecure connection.

You will know when you are in secure mode as your browser will display a padlock symbol. This will happen as soon as you’re required to login at the checkout page. (i.e. before you enter any personal or payment details).

By clicking on the padlock symbol, you can check that the SSL certificate for the website is valid and in date.

Secure mode means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet.

During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code protect your credit card details online. No credit or debit card details are stored once your order has been processed.

If you have any further concerns about security, please email admin@mobilesink.com or call our customer service team on 0330 088 3628

Sign up to the newsletter and

Receive £5 off any purchase*

Offers, news and updates from Mobile Sink

*excludes hire